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    Case Study

    How WYN Clarified Outback's AI Guest Experience

    Impact

    Brands featured

    Outback + Bloomin'

    By Published Updated

    TL;DR

    • AI guest experience became easier to explain across leadership teams.
    • Technology work became a clearer business story tied to guest impact.
    • Shared narrative for internal support and adoption across brands.
    • Roles delivered: Executive video development, AI product narrative, Guest experience storytelling, Stakeholder enablement.

    Situation

    Outback Steakhouse and Bloomin' Brands had a restaurant-technology story touching AI, loyalty data, computer vision, personalized upselling, inventory automation, and real-time dashboards. The pieces were real — the business needed a clearer way to show how they improved the guest experience.

    What WYN Shipped

    • Led the full video development process for the guest-experience story.
    • Translated AI, loyalty, vision, inventory, and dashboard work into concise launch content.
    • Connected product capability to leadership, IT, and brand stakeholder priorities.
    • Built an executive-ready asset for internal alignment and launch communication.

    WYN led video development to make the guest experience launch story clear for leaders and internal stakeholders.

    What This Proves

    Product-launch services matter when the work is valuable and hard to explain. WYN gives restaurant CTOs and IT teams a way to make innovation visible, credible, and useful for business audiences — across brands inside one portfolio.

    Need an executive-ready launch story?

    We turn AI, data, and product work into launch videos, demos, and enablement materials leaders use.

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