WYN Ships Customer Portal Prototype for Neighborly Across 19 Home-Service Brands

Atlanta, GA, June 12, 2026. WYN today announced the delivery of a fully operational customer portal prototype for Neighborly, the world's largest home-services franchisor. WYN's forward-deployed team shipped AI-powered booking, intelligent recommendations, past-jobs history, push notifications, and a dynamic mapping layer that integrates 194+ legacy systems across Neighborly's 19 home-service brands, 5,500 franchise locations, and 12M active households.

The Problem

A homeowner who used multiple Neighborly brands could appear in multiple disconnected systems. Franchisees had no shared view of prior work, and the burden of remembering maintenance schedules fell on the customer rather than the brand. Neighborly had the opportunity to do something never done before: make fixing, maintaining, and enhancing your home feel effortless in a single platform.

What WYN Shipped

Working alongside Neighborly's product, project, and mobile teams, WYN delivered a production-ready prototype with AI-powered booking, intelligent service recommendations, past-job history, and push notifications. WYN built a dynamic mapping layer that integrates 194+ legacy systems, magic link and passkey authentication plus legacy access management, API surfaces designed for mobile app integration, a complete Google Analytics implementation via GTM, and reusable UX patterns and database architecture spanning all 19 trades. WYN also produced go-to-market strategy and board-deck proposals to support launch.

How WYN Worked

WYN embedded a small forward-deployed team — a delivery lead, a design hire, and a video editor — directly with Neighborly's product, project, and mobile teams. The work was accelerated by WYN's proprietary AI-native workflows using Codex, Claude, and Langsmith with Langchain, with Neighborly developers reviewing throughout. AI-accessible product documentation was generated for every production-level surface.

Why WYN Was Selected

WYN was selected because of its extensive experience working with highly fragmented systems in the automotive industry and proven ability to forward-deploy and rapidly prototype. WYN differentiated itself by delivering next-day prototypes, dynamic functionality in the first 30 days, and reusable APIs and components in the first 90.

"Gagan Sinha (CIO, Neighborly) vision is to leverage Neighborly's scale to do something that's never existed before. Where most consumer apps must be discovered, Neighborly is already there across 12M active households, and WYN's experience across thousands of franchise locations and their agencies was integral to quickly delivering a working prototype for production, and supporting the technology team across hundreds of integrations," Cybela said. "Our hands-on approach and AI-native workflows allow us to deliver at an unprecedented pace together."

Multi-brand and multi-location operators interested in rapid prototyping across fragmented legacy systems can read the full case study at wynwithus.com/case-studies/neighborly or visit wynwithus.com to start a conversation with the WYN team.